About
I am a devoted husband and father of three, and I live in Cleveland, Ohio. As a passionate sports enthusiast, I support Cleveland's sports teams—"Go Browns!" I cherish the time spent with my family and actively coach my children's baseball and football teams, where I derive immense satisfaction from mentoring young talents and helping them grow. Despite Cleveland's fleeting summers, I love spending time outdoors with my family and exploring nature's beauty. I am also an avid motorcycle rider who loves exploring new places on the road.
Solutions-driven creative mind, fluent in design and technology.
Apart from my personal life, I am an entrepreneur. running a small marketing firm committed to demystifying technology for small businesses and providing innovative business solutions and marketing strategies. My firm focuses on simplifying the complexities of technology and helping small businesses grow by implementing creative marketing solutions.
- Birthday: January 29, 1987
- Age: Calculating...
- Phone: (216) 209-9512
- Email: Jaime_Flores@Progressive.com
My experience and expertise allowed me to skillfully balance the rigorous demands of mastering both front-end and back-end development technologies while steering my team through the challenges and opportunities of the fast-paced insurance industry. This experience showcases my technical acumen, emotional intelligence, leadership skills, and ability to inspire resilience and motivation in others. I am proud to have achieved this while leading a snapshot team focusing on short-term, high-impact projects. It highlights my ability to drive innovation, manage intensive workloads, and foster team cohesion, all essential for advancing a technology-oriented career path within Progressive.
Skills
I offer a dynamic blend of technical, creative, and leadership skills. Proficient in web development (HTML, CSS, JavaScript, Bootstrap) and Python programming, I also excel in Adobe Creative Suite applications (Premiere Pro, Photoshop, After Effects, Lightroom). My expertise in Generative AI keeps me at the forefront of innovation. A natural communicator and leader, I thrive on collaborative projects and enjoy mentoring others.
Resume
CRM Supervisor with 10+ yrs at Progressive. I'm a creative, self-motivated leader, passionate about inspiring team excellence & achieving goals with a blend of strategic vision & hands-on experience.
Professional Experience
Owner of Forest City Creators LLC
January 2017 — Present
Cleveland, OH
I am the founder of Forest City Creators LLC. Our company offers a wide range of services to small businesses. My skill set includes web development, programming with Python, AI technologies, marketing, analytics, and multimedia production. I am known for providing high-quality and impactful solutions that cater to the unique challenges faced by small businesses in the digital age.
CRM Snapshot Supervisor, Progressive
January 2021 — Present
Progressive, Cleveland, OH
I led a team of 15-20 at our call center, focusing on smooth operations and quality performance. Collaborating with my manager, I monitored team output, addressed challenges, and stayed updated on our latest products and services.
CRM Specialty Coach, Progressive
October 2019 — January 2021
Progressive, Cleveland, OH
I mentored new specialty customer service consultants and provided targeted coaching to the team. My role involved training, offering feedback, addressing advanced customer concerns, and helping create the specialty coaching process.
Videographer/Photographer (Loan in) - Communications, Progressive
June 2018 — January 2019
Progressive, Cleveland, OH
I partnered with the communications team and Nick Holiday, CRM's lead videographer, to produce and edit impactful videos. From crafting scripts and scheduling shoots to managing equipment, I ensured our projects aligned with messaging and were delivered on time.
CRM Coach, Progressive
June 2016 — January 2021
Progressive, Cleveland, OH
I mentored new customer service consultants and provided targeted coaching to the team. My role involved training, offering feedback, and addressing advanced customer concerns.
CRM Consultant, Progressive
June 2013 — June 2016
Progressive, Cleveland, OH
I interacted directly with customers, helping them understand their insurance details and manage policy changes. I also contributed to office tasks and addressed more complex customer issues.
US Army - M1A1 Armor Crewman
November 2004 — June 2010
Stow, OH / Fort Knox, KY
Trained soldier specializing in armored warfare, specifically operating and maintaining the M1A1 Abrams tank, one of the world's most advanced and powerful main battle tanks. Their role is crucial in mechanized infantry units, providing direct fire support, mobile defense, and firepower on the battlefield.
Certifications
My commitment to professional development is demonstrated through a range of certifications. These encompass foundational web development technologies (HTML, CSS, JavaScript), a solid understanding of cloud computing concepts, and the industry-recognized Certified ScrumMaster® (CSM®) designation. This diverse skillset highlights my proficiency in core web technologies, adaptability to cloud-based environments, and expertise in Agile project management. I am continuously seeking new opportunities to expand my knowledge and stay up-to-date in these rapidly evolving fields.
Scrum Master Certification
This certificate recognizes the successful completion of the requirements for the Certified ScrumMaster® (CSM®) designation by the Scrum Alliance®. This designation validates a comprehensive understanding of the Scrum framework, empowering the holder to facilitate Scrum processes, guide teams in Agile principles, and champion effective project execution.
Python Developer Certification
This certificate recognizes the successful completion of a Python Developer course. The curriculum covered fundamental Python programming concepts, including syntax and semantics, data structures, control flow, functions, modules, and object-oriented programming principles. This foundation in Python development builds essential skills for further exploration and application of this versatile programming language.
Web Development Certification
This certificate recognizes the successful completion of the "Introduction to Web Development with HTML5, CSS3, and JavaScript" course. This course provided a comprehensive foundation in front-end web development technologies, covering HTML5 structure, CSS3 styling, and JavaScript for interactivity. Additionally, the course introduced the principles of version control with Git. This certificate demonstrates proficiency in the core skills required for building modern websites.
Cloud Computing Certification
This certificate recognizes the successful completion of the "Introduction to Cloud Computing" course. The curriculum covered the fundamentals of cloud computing concepts, including essential principles of networking and security within cloud environments. This certificate demonstrates a foundational understanding of cloud technologies and their potential applications across various industries.
Introduction to Cloud Native, DevOps, Agile, and NoSQL
This certificate confirms successful completion of the "Introduction to Cloud Native, DevOps, Agile, and NoSQL" course. The training encompassed Cloud Native app development, DevOps integration, Agile project management, and NoSQL database utilization. It signifies a foundational grasp of advanced cloud-based software development practices.
HTML Certification
This certificate recognizes the successful completion of the "Introduction to HTML" course. This course covered the fundamentals of Hypertext Markup Language (HTML), including its essential role in structuring the content of web pages. This certificate demonstrates a foundational understanding of HTML syntax and its applications in web development.
CSS Certification
This certificate recognizes the successful completion of the "Introduction to CSS" course. This course covered the fundamentals of Cascading Style Sheets (CSS), including the principles of styling, layout, and visual design for web pages. This certificate demonstrates a solid foundation in CSS, empowering you to create visually appealing and well-structured web interfaces.
SQL
This certificate recognizes the successful completion of the "SQL" course. The curriculum covered the fundamentals of SQL and database concepts, including essential principles of back-end and database environments. This certificate demonstrates a foundational understanding of SQL and their potential applications across various industries.
Contact
I'm always open to discussing new opportunities, collaborative projects, or just a friendly chat about the latest trends in customer relationship management and technology. If you'd like to connect, please don't hesitate to reach out. Whether you have a question, a proposal, or simply want to say hello, your message is welcome!
Email:
Work: Jaime_Flores@Progressive.com
Personal: JaimeFlores@FCCreators.com
Call:
Work: (440) 620-3828
Personal: (216) 209-9512